Help Center

Help Center

FAQ's

Do you do humans?

Do you have a guarantee?

Do you do other pets?

Can I have more than one pet in the portrait?

Do you offer memorials?

What makes a good photo?

How are they made?

Can you edit my pictures?

What if I don't like my artwork?

My photo is in black and white, what should I do?

Can I preview my artwork before it's shipped?

What if I don't want any text on my portrait?

Does it matter if I have stuff in the background?

Do you have a refund policy?

Do you offer free shipping?

Do you offer refunds?

Do you ship worldwide?

What are the shipping times?

Will I get a tracking number?

Will my item's arrive in one shipment?

My tracking number isn't working, what should I do?

I want to cancel my order, what should I do?

My item arrived damaged, what should I do?

Can I change my photo after my order been placed?

Customer service is slow, what should I do?

What payment methods do you accept?

What sizes are your artwork displayed in?

Will my order arrive for Christmas?